Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
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573-449-4171 | 1204 N College Ave Columbia, MO 65201

CUSTOMER SERVICE

At Walt's Service Inc., we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Walt's Service Inc.. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Walt's Service Inc., we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Walt's Service Inc. focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Walt's Service Inc., we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1981, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 573-449-4171 or email us.


Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Walt's Service Inc. in Columbia

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What Our Customers Are Saying

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Was driving from NY to LA when my Bus started dying on the highway. Lookup the nearest VW mechanic and come here. Walt is great! He took a look at my Bus, even though it was late and he was busy-and told me the last guy who rebuilt the engine screwed up. I trusted Walt to rebuild the engine, and he did it cheaper and quicker than the first mechanic, and much better! I now have 10-15mph higher top speed and it runs a lot smoother. Driving from MO to LA I went from losing 1qt/1000 miles to losing no oil! Superb job, honest guy, nobody knows more about air-cooled VWs than he.

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My daughter, a MU student, and her used 2007 high mileage Audi A4 broke down, the car was towed to Walt's. Walt called me the next day and went over his diagnostics and recommendations. He only recommended what needed to be done and did not recommend useless/costly repairs. When the car was complete, he called me with the final bill which was totally reasonable. He was timely and great to work with! I highly recommend this repair shop, it is so hard to find honest and qualified technicians and mechanics these days and Walt is truly one of the best I have ever worked with. I will definitely be back, thank you so much!

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I have an old (2001) high mileage (155k+) VW Golf, and I only take it to Walt's. The staff is friendly, honest, fair, and fairly quick with repairs. They give you options and explain the pros and cons of optional repairs. They keep my old Golf running well, with fair costs for repairs. I would (and have) recommended to anyone with a VW or similar German car.

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I had my MINI Cooper serviced here. These guys are great. They showed me everything about my car (as I know nothing about cars). The Baron MINI in Kansas City told me I needed new front and back brakes and rotors. After showing me how much brake pad I had left on the back brakes, the guy at Walt's said "that's nuts and these should last at least another year". They also did quality work and cost a couple hundred bucks less! I am very pleased!

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I would not take my car anywhere else. They are honest, friendly and work with you to make the best/most cost effective repair solutions.

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Great people and service. They went above and beyond in order to help me resolve a problem with my 2011 Audi S5. Definitely plan on going back.

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  • Call Us For Service: 573-449-4171