Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 573-449-4171 or make an appointment online!


What Our Customers Are Saying

Was driving from NY to LA when my Bus started dying on the highway. Lookup the nearest VW mechanic and come here. Walt is great! He took a look at my Bus, even though it was late and he was busy-and told me the last guy who rebuilt the engine screwed up. I trusted Walt to rebuild the engine, and he did it cheaper and quicker than the first mechanic, and much better! I now have 10-15mph higher top speed and it runs a lot smoother. Driving from MO to LA I went from losing 1qt/1000 miles to losing no oil! Superb job, honest guy, nobody knows more about air-cooled VWs than he.


-Brandon C.

My daughter, a MU student, and her used 2007 high mileage Audi A4 broke down, the car was towed to Walt's. Walt called me the next day and went over his diagnostics and recommendations. He only recommended what needed to be done and did not recommend useless/costly repairs. When the car was complete, he called me with the final bill which was totally reasonable. He was timely and great to work with! I highly recommend this repair shop, it is so hard to find honest and qualified technicians and mechanics these days and Walt is truly one of the best I have ever worked with. I will definitely be back, thank you so much!


-Robert H.

I have an old (2001) high mileage (155k+) VW Golf, and I only take it to Walt's. The staff is friendly, honest, fair, and fairly quick with repairs. They give you options and explain the pros and cons of optional repairs. They keep my old Golf running well, with fair costs for repairs. I would (and have) recommended to anyone with a VW or similar German car.


-Noel B.

I had my MINI Cooper serviced here. These guys are great. They showed me everything about my car (as I know nothing about cars). The Baron MINI in Kansas City told me I needed new front and back brakes and rotors. After showing me how much brake pad I had left on the back brakes, the guy at Walt's said "that's nuts and these should last at least another year". They also did quality work and cost a couple hundred bucks less! I am very pleased!


-Grant V.

I would not take my car anywhere else. They are honest, friendly and work with you to make the best/most cost effective repair solutions.


-Shannon W.

Great people and service. They went above and beyond in order to help me resolve a problem with my 2011 Audi S5. Definitely plan on going back.


-Austin B.

Staff is very friendly and helpful. Also very knowledgeable.


-Jake S.

My beat up beetle and I have been coming here for years. The guys here are very knowledgable and won't take advantage of girls like me know know little about their cars :) Highly recommend.


-Sammi T.

Friendly honest shop. Best place to get European cars worked on in Columbia.


-Scott W.

I have seen the work they do on Porsche 911's, many times, first hand. They are friendly and helpful. Very knowledgeable staff. If they tell you something, listen to them. The best Porsche service in MO.


-Three Hour Tour Official

To say that Walt is honest would be the understatement of the century! As a female, I'm always nervous about being taken advantage of. And with a 2005 BMW Z4, sometimes work needs to be done!Thank you Walt. You have created a loyal customer.


-Jami C.

Would not take my Passat Wagon anywhere else! They have always finished my repairs in a very timely manner and at the most reasonable rates. They are truly professional in all areas of service. Thanks again, guys, for taking care of me and my vehicle.


-Pamela W.

This place is trustworthy, dependable and communicates everything to you very well. I graduated from MU and now drive all the way from Saint Louis so that I can get my car serviced at this location. No other service center can compare to these guys.


-Ryan P.

A good shop with experienced techs and good labor rate compared to larger places. They know what they are doing!


-Anthony V.

Walt's shop has worked on three of my vehicles during the past couple of years. Results were excellent, and I found their prices competitive with other shops in the area. Everyone there is helpful and courteous. My vehicles include domestic brand trucks and SUV's so be aware Walt's work is not limited to just imported models.


-John M.

This shop has been consistently top notch for service, honesty, and pricing. Although the specialize in foreign cars, I also take my other vehicles to them, as well. I highly recommend them.


-Francisco G.
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  • Call Us For Service: 573-449-4171